How can we help you?

How can we help you?

Frequently Asked Questions

Frequently Asked Questions

What is Metafide’s Beta program?

The Beta program is an early access phase for SURGE by Metafide, where players can compete, test features, and earn rewards before the full public launch.

What is Metafide’s Beta program?

The Beta program is an early access phase for SURGE by Metafide, where players can compete, test features, and earn rewards before the full public launch.

What is Metafide’s Beta program?

The Beta program is an early access phase for SURGE by Metafide, where players can compete, test features, and earn rewards before the full public launch.

How long does Beta run and at what hours?

Beta will run through early October. Gameplay is available weekdays, 12 hours a day, from 9:25am ET to 9:30pm ET.  Live support is available 24/7 on our Discord channel, in the game application, and here on our website. 

During Beta, we're offering hosted game sessions called "Supercharged Events" where there's a concentration of players in the game. 

Supercharged Sessions occur daily during Beta gameplay hours, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

As an incentive to come during these hours, we also offer boosted rewards. We stream on Twitch so that winners can really show off their leaderboard wins.

How long does Beta run and at what hours?

Beta will run through early October. Gameplay is available weekdays, 12 hours a day, from 9:25am ET to 9:30pm ET.  Live support is available 24/7 on our Discord channel, in the game application, and here on our website. 

During Beta, we're offering hosted game sessions called "Supercharged Events" where there's a concentration of players in the game. 

Supercharged Sessions occur daily during Beta gameplay hours, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

As an incentive to come during these hours, we also offer boosted rewards. We stream on Twitch so that winners can really show off their leaderboard wins.

How long does Beta run and at what hours?

Beta will run through early October. Gameplay is available weekdays, 12 hours a day, from 9:25am ET to 9:30pm ET.  Live support is available 24/7 on our Discord channel, in the game application, and here on our website. 

During Beta, we're offering hosted game sessions called "Supercharged Events" where there's a concentration of players in the game. 

Supercharged Sessions occur daily during Beta gameplay hours, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

As an incentive to come during these hours, we also offer boosted rewards. We stream on Twitch so that winners can really show off their leaderboard wins.

How long is gameplay during Beta? Is it different than general release?

Beta gameplay is limited weekdays, 9:25am ET to 9:30pm ET. Our aim is to have a 24/7 game available at launch.

How long is gameplay during Beta? Is it different than general release?

Beta gameplay is limited weekdays, 9:25am ET to 9:30pm ET. Our aim is to have a 24/7 game available at launch.

How long is gameplay during Beta? Is it different than general release?

Beta gameplay is limited weekdays, 9:25am ET to 9:30pm ET. Our aim is to have a 24/7 game available at launch.

How do I report issues?

You have four ways of reporting issues: our in-app support function, through our Discord, Telegram, or email support through Zendesk. We can also send you a DM from our Zendesk portal.

How do I report issues?

You have four ways of reporting issues: our in-app support function, through our Discord, Telegram, or email support through Zendesk. We can also send you a DM from our Zendesk portal.

How do I report issues?

You have four ways of reporting issues: our in-app support function, through our Discord, Telegram, or email support through Zendesk. We can also send you a DM from our Zendesk portal.

What is SURGE and how is that related to your game, Spot On?

SURGE is the name of Metafide’s game platform. Games like Spot On and Range Rivals (coming soon) live on the SURGE platform. The SURGE platform shares the Metafide wallet. 

What is SURGE and how is that related to your game, Spot On?

SURGE is the name of Metafide’s game platform. Games like Spot On and Range Rivals (coming soon) live on the SURGE platform. The SURGE platform shares the Metafide wallet. 

What is SURGE and how is that related to your game, Spot On?

SURGE is the name of Metafide’s game platform. Games like Spot On and Range Rivals (coming soon) live on the SURGE platform. The SURGE platform shares the Metafide wallet. 

How do I play? Do I just pick a price or a direction?

Your only goal is to predict price of the asset. We offer two assets for gameplay: BTC and NVDA. Unlike other markets, we offer more than the usual binary options of up or down, above or below. In Spot On, your reward depends on how close your prediction is to the actual price and how well-timed your prediction is.    

How do I play? Do I just pick a price or a direction?

Your only goal is to predict price of the asset. We offer two assets for gameplay: BTC and NVDA. Unlike other markets, we offer more than the usual binary options of up or down, above or below. In Spot On, your reward depends on how close your prediction is to the actual price and how well-timed your prediction is.    

How do I play? Do I just pick a price or a direction?

Your only goal is to predict price of the asset. We offer two assets for gameplay: BTC and NVDA. Unlike other markets, we offer more than the usual binary options of up or down, above or below. In Spot On, your reward depends on how close your prediction is to the actual price and how well-timed your prediction is.    

Am I competing against AI or are there other players? Does everyone play live, in real-time?

Live, real-time rounds. Everyone plays the same asset, same timer, same data. Rounds are in one-minute and one-day intervals.

Am I competing against AI or are there other players? Does everyone play live, in real-time?

Live, real-time rounds. Everyone plays the same asset, same timer, same data. Rounds are in one-minute and one-day intervals.

Am I competing against AI or are there other players? Does everyone play live, in real-time?

Live, real-time rounds. Everyone plays the same asset, same timer, same data. Rounds are in one-minute and one-day intervals.

What’s the red line across the game and how is it generated?

The AI generated line is Metafide’s neural network forecast, trained on real-time market data. It updates each game and shows where the AI thinks the price is headed. 

What’s the red line across the game and how is it generated?

The AI generated line is Metafide’s neural network forecast, trained on real-time market data. It updates each game and shows where the AI thinks the price is headed. 

What’s the red line across the game and how is it generated?

The AI generated line is Metafide’s neural network forecast, trained on real-time market data. It updates each game and shows where the AI thinks the price is headed. 

Do I need $FIDE to start?

In Spot On, you have 5 shots to accurately guess the price of the asset. Yes, you'll need to fund your wallet to play. You’ll need $FIDE to join games, which you can receive from giveaways, referrals, or purchasing within Beta limits ($100 USD).  

Do I need $FIDE to start?

In Spot On, you have 5 shots to accurately guess the price of the asset. Yes, you'll need to fund your wallet to play. You’ll need $FIDE to join games, which you can receive from giveaways, referrals, or purchasing within Beta limits ($100 USD).  

Do I need $FIDE to start?

In Spot On, you have 5 shots to accurately guess the price of the asset. Yes, you'll need to fund your wallet to play. You’ll need $FIDE to join games, which you can receive from giveaways, referrals, or purchasing within Beta limits ($100 USD).  

Is there a difference between bonus $FIDE and purchased $FIDE? How do I unlock it?

During Beta there are opportunities to get bonus $FIDE, which can be used to join games. To unlock the value (and once the token is launched, to swap for other tokens), you’ll need to meet our playthrough requirement. 

Is there a difference between bonus $FIDE and purchased $FIDE? How do I unlock it?

During Beta there are opportunities to get bonus $FIDE, which can be used to join games. To unlock the value (and once the token is launched, to swap for other tokens), you’ll need to meet our playthrough requirement. 

Is there a difference between bonus $FIDE and purchased $FIDE? How do I unlock it?

During Beta there are opportunities to get bonus $FIDE, which can be used to join games. To unlock the value (and once the token is launched, to swap for other tokens), you’ll need to meet our playthrough requirement. 

Tell me more about the playthrough requirement.

All tokens bridged or bought during Beta are subject to a play-through rule.

Unlock 10% of your return each game.

Example: If you wager 100 FIDE and your return is 500 FIDE, your unlock ceiling increases by 50 FIDE (10% of the return).

If your return is 200 FIDE, you unlock +20 FIDE, and so on.

Tell me more about the playthrough requirement.

All tokens bridged or bought during Beta are subject to a play-through rule.

Unlock 10% of your return each game.

Example: If you wager 100 FIDE and your return is 500 FIDE, your unlock ceiling increases by 50 FIDE (10% of the return).

If your return is 200 FIDE, you unlock +20 FIDE, and so on.

Tell me more about the playthrough requirement.

All tokens bridged or bought during Beta are subject to a play-through rule.

Unlock 10% of your return each game.

Example: If you wager 100 FIDE and your return is 500 FIDE, your unlock ceiling increases by 50 FIDE (10% of the return).

If your return is 200 FIDE, you unlock +20 FIDE, and so on.

How come this is necessary?

We do this to support the broader economy

  • Incentive alignment: Encourages real gameplay, not just farming bonuses

  • Abuse prevention: Stops users from cashing out without participating

  • Ecosystem liquidity: Keeps $FIDE circulating through games before exiting

How come this is necessary?

We do this to support the broader economy

  • Incentive alignment: Encourages real gameplay, not just farming bonuses

  • Abuse prevention: Stops users from cashing out without participating

  • Ecosystem liquidity: Keeps $FIDE circulating through games before exiting

How come this is necessary?

We do this to support the broader economy

  • Incentive alignment: Encourages real gameplay, not just farming bonuses

  • Abuse prevention: Stops users from cashing out without participating

  • Ecosystem liquidity: Keeps $FIDE circulating through games before exiting

What does a $100 purchase limit for $FIDE during Beta mean?

Yes, the limit keeps things focused during Beta play. Starting August 28, you get an opportunity to see what the $FIDE token and its community is about. If you’re interested in more $FIDE, we’ll send you an email about when our TGE (token generation event) happens. 

What does a $100 purchase limit for $FIDE during Beta mean?

Yes, the limit keeps things focused during Beta play. Starting August 28, you get an opportunity to see what the $FIDE token and its community is about. If you’re interested in more $FIDE, we’ll send you an email about when our TGE (token generation event) happens. 

What does a $100 purchase limit for $FIDE during Beta mean?

Yes, the limit keeps things focused during Beta play. Starting August 28, you get an opportunity to see what the $FIDE token and its community is about. If you’re interested in more $FIDE, we’ll send you an email about when our TGE (token generation event) happens. 

What are the Prize Pools during Beta?

Metafide Beta Launch Prize Pools ($5,000 Total)

1. Main Leaderboard Prize Pool - $2,400

This rewards the most consistent, skilled, and committed players throughout the entire Beta phase. Rankings will be based on cumulative volume played across SURGE games (Spot & Range - if Range is played) during the Beta period.

Payout Structure:

Rank

Prize (USDC/FIDE)

1st

$500 

2nd

$250

3rd

$125

4th–10th

$50 each (x7 = $350)

11th–25th

$25 each (x15 = $375)

26th–50th

$15 each (x25 = $375)

51st–100th

$10 each (x50 = $500)

Total

$2,400 (rounded up) 

Notes:

  • Displayed in-app and updated in real-time to encourage grind + comeback narratives


2. Supercharged Events Prize Pool – $2600

These are high-intensity, timeboxed sessions designed to maximise engagement and excitement. Supercharged Events will feature:

  • Live Twitch commentary


  • Narrated playthroughs


  • Time-limited score multipliers


  • Affiliate showcases / KOL power hours


Assuming ~2-4 events per day over a 4–6 week beta:

  • Estimated: ~113 events


  • Prize pool: $25/event


  • Total: 113 x $25 = $2,575 (rounded up to $2600)


Event Prize Breakdown Example:

  • 1st: $25


  • 2nd: $15


  • 3rd: $10


Alternative structures can vary by partner (e.g. DogeOS takeover = larger prize)

Total Prize Allocation

Prize Category

Amount

Grand Leaderboard

$2400

Supercharged Events

$2600

Total

$5,000

What are the Prize Pools during Beta?

Metafide Beta Launch Prize Pools ($5,000 Total)

1. Main Leaderboard Prize Pool - $2,400

This rewards the most consistent, skilled, and committed players throughout the entire Beta phase. Rankings will be based on cumulative volume played across SURGE games (Spot & Range - if Range is played) during the Beta period.

Payout Structure:

Rank

Prize (USDC/FIDE)

1st

$500 

2nd

$250

3rd

$125

4th–10th

$50 each (x7 = $350)

11th–25th

$25 each (x15 = $375)

26th–50th

$15 each (x25 = $375)

51st–100th

$10 each (x50 = $500)

Total

$2,400 (rounded up) 

Notes:

  • Displayed in-app and updated in real-time to encourage grind + comeback narratives


2. Supercharged Events Prize Pool – $2600

These are high-intensity, timeboxed sessions designed to maximise engagement and excitement. Supercharged Events will feature:

  • Live Twitch commentary


  • Narrated playthroughs


  • Time-limited score multipliers


  • Affiliate showcases / KOL power hours


Assuming ~2-4 events per day over a 4–6 week beta:

  • Estimated: ~113 events


  • Prize pool: $25/event


  • Total: 113 x $25 = $2,575 (rounded up to $2600)


Event Prize Breakdown Example:

  • 1st: $25


  • 2nd: $15


  • 3rd: $10


Alternative structures can vary by partner (e.g. DogeOS takeover = larger prize)

Total Prize Allocation

Prize Category

Amount

Grand Leaderboard

$2400

Supercharged Events

$2600

Total

$5,000

What are the Prize Pools during Beta?

Metafide Beta Launch Prize Pools ($5,000 Total)

1. Main Leaderboard Prize Pool - $2,400

This rewards the most consistent, skilled, and committed players throughout the entire Beta phase. Rankings will be based on cumulative volume played across SURGE games (Spot & Range - if Range is played) during the Beta period.

Payout Structure:

Rank

Prize (USDC/FIDE)

1st

$500 

2nd

$250

3rd

$125

4th–10th

$50 each (x7 = $350)

11th–25th

$25 each (x15 = $375)

26th–50th

$15 each (x25 = $375)

51st–100th

$10 each (x50 = $500)

Total

$2,400 (rounded up) 

Notes:

  • Displayed in-app and updated in real-time to encourage grind + comeback narratives


2. Supercharged Events Prize Pool – $2600

These are high-intensity, timeboxed sessions designed to maximise engagement and excitement. Supercharged Events will feature:

  • Live Twitch commentary


  • Narrated playthroughs


  • Time-limited score multipliers


  • Affiliate showcases / KOL power hours


Assuming ~2-4 events per day over a 4–6 week beta:

  • Estimated: ~113 events


  • Prize pool: $25/event


  • Total: 113 x $25 = $2,575 (rounded up to $2600)


Event Prize Breakdown Example:

  • 1st: $25


  • 2nd: $15


  • 3rd: $10


Alternative structures can vary by partner (e.g. DogeOS takeover = larger prize)

Total Prize Allocation

Prize Category

Amount

Grand Leaderboard

$2400

Supercharged Events

$2600

Total

$5,000

Where can I buy the token?

You can buy $FIDE once the token officially launches after Beta. Exact launch timing will be announced through our official channels.

Where can I buy the token?

You can buy $FIDE once the token officially launches after Beta. Exact launch timing will be announced through our official channels.

Where can I buy the token?

You can buy $FIDE once the token officially launches after Beta. Exact launch timing will be announced through our official channels.

What tokens can be swapped directly for $FIDE?

$FIDE can be swapped directly from USDC and USDT on Base. If you're using the on-ramp in your in-application Dynamic wallet, you'll also be purchasing USDC/T on the native chain the game is played on first, and then swapping that for $FIDE inside the game. For example, if you’re playing on the Base network, USDC must be swapped into $FIDE from Base.

What tokens can be swapped directly for $FIDE?

$FIDE can be swapped directly from USDC and USDT on Base. If you're using the on-ramp in your in-application Dynamic wallet, you'll also be purchasing USDC/T on the native chain the game is played on first, and then swapping that for $FIDE inside the game. For example, if you’re playing on the Base network, USDC must be swapped into $FIDE from Base.

What tokens can be swapped directly for $FIDE?

$FIDE can be swapped directly from USDC and USDT on Base. If you're using the on-ramp in your in-application Dynamic wallet, you'll also be purchasing USDC/T on the native chain the game is played on first, and then swapping that for $FIDE inside the game. For example, if you’re playing on the Base network, USDC must be swapped into $FIDE from Base.

Can rewards be withdrawn during Beta?

Rewards earned during Beta can be withdrawn after the program concludes and playthrough requirements are met.

Can rewards be withdrawn during Beta?

Rewards earned during Beta can be withdrawn after the program concludes and playthrough requirements are met.

Can rewards be withdrawn during Beta?

Rewards earned during Beta can be withdrawn after the program concludes and playthrough requirements are met.

Are rewards only in $FIDE or in other tokens?

Mostly $FIDE, but some rewards may include USDC?T and other tokens.

Are rewards only in $FIDE or in other tokens?

Mostly $FIDE, but some rewards may include USDC?T and other tokens.

Are rewards only in $FIDE or in other tokens?

Mostly $FIDE, but some rewards may include USDC?T and other tokens.

Can I promote Beta on my own social media?

Yes! Within the game in the "Refer a Friend" section you'll be able to generate your own referral link  and, yes, we encourage you to promote Beta to your followers.

Can I promote Beta on my own social media?

Yes! Within the game in the "Refer a Friend" section you'll be able to generate your own referral link  and, yes, we encourage you to promote Beta to your followers.

Can I promote Beta on my own social media?

Yes! Within the game in the "Refer a Friend" section you'll be able to generate your own referral link  and, yes, we encourage you to promote Beta to your followers.

What are Supercharged Events? What are the hours of the Supercharged Events?

During Beta, we offer high-energy ‘power hours’ of gameplay where there’s a concentration of players in the game which means a higher prize pool. We stream on Twitch so that winners can show off their leaderboard wins!

Beta gameplay is open each weekday, starting at 9:25am Eastern Time / 1:25pm International Time for 12 hours. We host two daily Supercharged events, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

What are Supercharged Events? What are the hours of the Supercharged Events?

During Beta, we offer high-energy ‘power hours’ of gameplay where there’s a concentration of players in the game which means a higher prize pool. We stream on Twitch so that winners can show off their leaderboard wins!

Beta gameplay is open each weekday, starting at 9:25am Eastern Time / 1:25pm International Time for 12 hours. We host two daily Supercharged events, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

What are Supercharged Events? What are the hours of the Supercharged Events?

During Beta, we offer high-energy ‘power hours’ of gameplay where there’s a concentration of players in the game which means a higher prize pool. We stream on Twitch so that winners can show off their leaderboard wins!

Beta gameplay is open each weekday, starting at 9:25am Eastern Time / 1:25pm International Time for 12 hours. We host two daily Supercharged events, one from 9:30–10:30am ET and again at 2:30pm ET Mondays, Wednesdays, and Fridays and 8:30pm ET Tuesdays, Fridays.

What happens at Supercharged Events?

Supercharged Events have two co-hosts, one to MC the event and the other to answer your support questions. MC’s are special guests - tune in to find out who they might be. During the event, MC’s will narrate gameplay like finance as a sport. Extra prizes are available not only to big winners of the game, but also to those who participate actively in the chat. 

What happens at Supercharged Events?

Supercharged Events have two co-hosts, one to MC the event and the other to answer your support questions. MC’s are special guests - tune in to find out who they might be. During the event, MC’s will narrate gameplay like finance as a sport. Extra prizes are available not only to big winners of the game, but also to those who participate actively in the chat. 

What happens at Supercharged Events?

Supercharged Events have two co-hosts, one to MC the event and the other to answer your support questions. MC’s are special guests - tune in to find out who they might be. During the event, MC’s will narrate gameplay like finance as a sport. Extra prizes are available not only to big winners of the game, but also to those who participate actively in the chat. 

Can I practice before joining a Supercharged Event?

You can, during open Beta play periods. You can join regular games to get familiar with the gameplay before competing in higher-stakes events.

Can I practice before joining a Supercharged Event?

You can, during open Beta play periods. You can join regular games to get familiar with the gameplay before competing in higher-stakes events.

Can I practice before joining a Supercharged Event?

You can, during open Beta play periods. You can join regular games to get familiar with the gameplay before competing in higher-stakes events.

Do Supercharged Event wins count more for the leaderboard?

 Yes, they award more points than regular games.

Do Supercharged Event wins count more for the leaderboard?

 Yes, they award more points than regular games.

Do Supercharged Event wins count more for the leaderboard?

 Yes, they award more points than regular games.

Can I co-host a Supercharged Event for my community?

Yes! Partner clubs and communities can request to co-host events during Beta.  Email us at partnerships@metafide.io

Can I co-host a Supercharged Event for my community?

Yes! Partner clubs and communities can request to co-host events during Beta.  Email us at partnerships@metafide.io

Can I co-host a Supercharged Event for my community?

Yes! Partner clubs and communities can request to co-host events during Beta.  Email us at partnerships@metafide.io

I noticed you have partnerships with other projects. How do I join?

If you represent a club, project, or community, reach out through our Discord or email us at partnerships@metafide.io  to explore collaboration.If you’d like to partner with us, reach out! 

I noticed you have partnerships with other projects. How do I join?

If you represent a club, project, or community, reach out through our Discord or email us at partnerships@metafide.io  to explore collaboration.If you’d like to partner with us, reach out! 

I noticed you have partnerships with other projects. How do I join?

If you represent a club, project, or community, reach out through our Discord or email us at partnerships@metafide.io  to explore collaboration.If you’d like to partner with us, reach out! 

Is there a separate leaderboard for clubs and individuals?

Not yet, but we plan to support a teams function in 2026.

Is there a separate leaderboard for clubs and individuals?

Not yet, but we plan to support a teams function in 2026.

Is there a separate leaderboard for clubs and individuals?

Not yet, but we plan to support a teams function in 2026.

How do token projects sponsor rewards?

Token projects can contribute to event prize pools in exchange for brand placement and community engagement opportunities. Contact us at partnerships@metafide.io

How do token projects sponsor rewards?

Token projects can contribute to event prize pools in exchange for brand placement and community engagement opportunities. Contact us at partnerships@metafide.io

How do token projects sponsor rewards?

Token projects can contribute to event prize pools in exchange for brand placement and community engagement opportunities. Contact us at partnerships@metafide.io

How does my club track signups from our link?

You’ll receive a custom referral link with analytics showing how many players joined from your club.

How does my club track signups from our link?

You’ll receive a custom referral link with analytics showing how many players joined from your club.

How does my club track signups from our link?

You’ll receive a custom referral link with analytics showing how many players joined from your club.

How do I bridge my $FIDE if I was a previous Mantle game tester?

From the game application, visit settings to obtain your wallet address. Within the wallet feature, select “Bridge Mantle”, select the Token (Mantle), and it will convert 1:1.05 to $FIDE. Existing Mantle users receive a 5% bonus for Beta gameplay. This is only available to wallets that participated in our early Alpha. If you’re a new game player with Mantle token, you’ll have to swap for USDC/T through one of our existing partner token chains to acquire $FIDE.

How do I bridge my $FIDE if I was a previous Mantle game tester?

From the game application, visit settings to obtain your wallet address. Within the wallet feature, select “Bridge Mantle”, select the Token (Mantle), and it will convert 1:1.05 to $FIDE. Existing Mantle users receive a 5% bonus for Beta gameplay. This is only available to wallets that participated in our early Alpha. If you’re a new game player with Mantle token, you’ll have to swap for USDC/T through one of our existing partner token chains to acquire $FIDE.

How do I bridge my $FIDE if I was a previous Mantle game tester?

From the game application, visit settings to obtain your wallet address. Within the wallet feature, select “Bridge Mantle”, select the Token (Mantle), and it will convert 1:1.05 to $FIDE. Existing Mantle users receive a 5% bonus for Beta gameplay. This is only available to wallets that participated in our early Alpha. If you’re a new game player with Mantle token, you’ll have to swap for USDC/T through one of our existing partner token chains to acquire $FIDE.

© Metafide, 2025

© Metafide, 2025

© Metafide, 2025